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Cannot Install CRM Solution

8 posts, 1 answered
  1. James Lin
    James Lin avatar
    5 posts
    Registered:
    06 Aug 2024
    31 Oct 2024
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    Can anyone help me resolve following issue? We cannot install TPC solution to target CRM. We refer https://www.crmportalconnector.com/developer-network/documentation/setup-portal-connector/setup/installing-crm-solution

    Sitefinity backend portal -> Administration -> TPC General Settings -> Install CRM Solution.

    There will be an error logged:
    Cannot add a Root Component tpc_portal_donate_entity_16x16.png of type 61 because it is not in the target system.

    Server stack trace: at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at Microsoft.Xrm.Tooling.Connector.CrmServiceClient.Execute(OrganizationRequest request) at pavliks.PortalConnector.Crm.Connection.CrmParallelConnection.Execute(OrganizationRequest request) at pavliks.PortalConnector.Crm.CrmSolutionManager.ImportSolution(Byte[] solutionFile) at pavliks.PortalConnector.ScheduledTasks.SolutionInstallerScheduledTask.ExecuteTask()
    Last modified on 31 Oct 2024 09:10 by James Lin
  2. Craig Furlonger
    Craig Furlonger avatar
    8 posts
    Registered:
    12 Aug 2024
    31 Oct 2024 in reply to James Lin
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    Hi James,

    What version of the TPC CRM solution are you using? Do you have a previous version?
  3. Craig Furlonger
    Craig Furlonger avatar
    8 posts
    Registered:
    12 Aug 2024
    31 Oct 2024
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    Actually, if you want to reach out to us at supporttpc@sylogist.com we can help you with this.
  4. Craig Furlonger
    Craig Furlonger avatar
    8 posts
    Registered:
    12 Aug 2024
    31 Oct 2024
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    Also, when you reach out, let us know what version of CRM you are on.
  5. James Lin
    James Lin avatar
    5 posts
    Registered:
    06 Aug 2024
    01 Nov 2024 in reply to Craig Furlonger
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    Hi Craig,

    CRM Version : 1710 (9.2.24101.180) online
    Sitefinity Version : 15.1.8300.0
    TPC Version : v6.2.151.112
  6. Craig Furlonger
    Craig Furlonger avatar
    8 posts
    Registered:
    12 Aug 2024
    Answered
    01 Nov 2024 in reply to James Lin
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    Hi James,

    Is the email that you have registered for the forum a good one to send the solution to?
  7. James Lin
    James Lin avatar
    5 posts
    Registered:
    06 Aug 2024
    04 Nov 2024 in reply to Craig Furlonger
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    Hi Craig,

    Yes.
  8. James Lin
    James Lin avatar
    5 posts
    Registered:
    06 Aug 2024
    18 Nov 2024
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    Thanks for Craig's help.

    The solution is working.

    Best regards.
8 posts, 1 answered