Forums

Form Flow - issues with Rule Cancel The title field is required!

1. Missing user

   
   17 Jan 2022

   Link to this post

   I have a form flow which has a Rule setup right after the 1st form to direct users to go down different paths based on the value of the field named "Class" on the 1st form. As "Class" field is a lookup field so put a GUID (encrypted) in the "Value" field in the Rule property but it doesn't work and it always takes me to the "false" path. I tried using the non-encrypted GUID and same results.
   
   I wonder if I can use Rule for a lookup field? Thanks. 
   
2. Adam Benoit

   

   23 posts
   Registered:
   01 Mar 2017
   18 Jan 2022 in reply to Missing user

   Link to this post

   Hi Charlette,
   
   The rule node does work with lookups but the format needs to be correct for it to work.
   
   The expected format in the rule node is the entity logical name then the Guid separated by a semi-Colin (;) such as "contact;00000000-0000-0000-0000-000123456789"
   
   In the rule node, the id provided must be unencrypted but the form does not have to be. Decryption happens before comparison when needed.
   
   Hopefully this helps, please let us know if you have any questions.
   
3. Missing user

   
   18 Jan 2022 in reply to Adam Benoit

   Link to this post

   Hi Adam, 
   
   Thanks for your quick reply.
   I tried it with the correct format (logical entity name; GUID) but I got this error:  
   "Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)."
   
   The GUID I used is from D365 so it's not the encrypted one. I wonder if I missed something.
   One question though: the form contains 2 entities: application and case. The logical entity
   name I used is from application entity as that's where the lookup field resides. Will Rule
   work if there are multiple entities on a form? 
   
   Thanks!
   
   
   
   
4. Adam Benoit

   

   23 posts
   Registered:
   01 Mar 2017
   20 Jan 2022 in reply to Missing user

   Link to this post

   Charlotte,
   
   The rule node looks at all fields in the previous form, regardless of what entity they reside in.
   
   Honestly, this is a bit difficult to troubleshoot via forum. My suggestion is to attend one of our free daily Q&A sessions to have a developer assist. If you are able to attend one of the sessions marked "Evening", I would be the one to assist you.
   
   https://www.crmportalconnector.com/support/training/daily-q-a-registration
   
   Please let me know if you have any questions.