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1. Missing user

   
   11 Jan 2022

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   Hi 
   I developed a portal and using The Portal Connector for building forms and on login i also different APIs to get data. My home page or dashboard is slow as compare to static page. i also disable sitefinity global output cache because when it was enable login name won't change even the different user login to the site, sitefinity cache the .cxhtml page and showing last user login name.
   please let me know that is it the default behavior of slowness of site after disabling output cache or due to calling third party API?
   
   Regards,
   Adeel Nasim
2. Adam Benoit

   

   23 posts
   Registered:
   01 Mar 2017
   12 Jan 2022 in reply to Missing user

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   Hi Adeel,
   
   With the default configuration of Sitefinity, none of the widgets that come with Sitefinity or TPC should experience caching issues. The information that is displayed actually comes from a webservice call to prevent the caching issues you describe.
   
   The slowness is absolutely related to the disabling of the output cache. There is no reason that should be turned off as it is not the solution to the caching issue you describe.
   
   My suggestion is to turn the Sitefinity Output Cache back on to resolve the performance issue and reach out to support and get assistance to resolve the caching issue.
   
   Please let me know if you have any questions.
   
   
   
3. Missing user

   
   13 Jan 2022 in reply to Adam Benoit

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   Thanks Adam, you are right we shouldn't disable the output cache. if you have any idea about disable cache on particular page then let me know. we put some inline code in .cshtml page and sometime it doesn't hit the break point while debugging and display cached page. 
   
   Also, let me know how to raise ticket with Sitefinity support?

   Last modified on 13 Jan 2022 08:01 by Missing user
4. Adam Benoit

   

   23 posts
   Registered:
   01 Mar 2017
   Answered

   13 Jan 2022 in reply to Missing user

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   Hi Adeel,
   
   If you open the properties of a page on the page Management page, you will find the setting to disable caching for that specific page. It should be noted that Sitefinity is very cache heavy meaning it will cache every page, form view and any other dynamic content in the system. If you are building custom widgets that may need to vary based on the user, it would need to be web service driven to ensure no caching issues.
   
   If you purchased your Sitefinity license with your Portal Connector license and it is managed by us, your first line support for Sitefinity is the TPC support team. If we are unable to find a solution to your issue, we would create a Sitefinity support case and get an answer on your behalf.
   
   I hope this helps, please let me know if you have any questions.